COVID- 19 Information

Masks

Wearing a face mask is compulsory for all patients over 5 years of age, while in clinic. Please wear your own mask to clinic or surgical masks are available for purchase from reception. All staff wear surgical masks in our clinic.

Making Appointments

When making an appointment, please inform reception of any respiratory illness symptoms no matter how mild, travel history, contact with confirmed Covid-19 case, or if you reside or have spent time within a “Hot spot”.

Telehealth Consultations – Covid-19

Patients who have attended clinic in last 12 months will be offered Bulk billed Telehealth Consultations to reduce the risk of exposure.

  • people aged 70 or over
  • Aboriginal and Torres Strait Islander people aged 50 and over
  • People with chronic health conditions (including but not limited to: asthma, COPD/emphysema, cystic fibrosis, bronchiectasis, diabetes, heart disease, past heart attack or mini-stroke or stroke, autoimmune disease such as rheumatoid arthritis or lupus, long term oral steroids/prednisone or immunosuppressant drugs such as methotrexate or azathioprine, splenectomy, organ transplant recipients, epilepsy, or current/recent cancer (except skin cancer), chemotherapy, or radiotherapy)
  • People who are immunocompromised
  • Parents with new babies under 1 yr old
  • People who are pregnant (any trimester)
  • People in isolation for COVID-19, or quarantined due to risk of Covid-19 (eg Travel).

We will offer anyone Telehealth consults privately.

Social distancing

While it is hard to keep 1.5m away from our patients for some procedures, we ask that patients keep a distance from each other while in the clinic. Please don’t bring additional or unnecessary people into the clinic. If it becomes busy in reception, or the Dr is running behind, we may ask you to wait outside the clinic.

Hand hygiene stations are located throughout the practice. Masks are available for purchase at reception.

Patient Information 

Below is information about Oxford St Medical Center Bulimba that will be useful for you to know before booking your appointment:

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

We send SMS appointment reminders the working day prior to your appointment.

We will call you to confirm if you are at risk of Covid-19 prior to the appointment. Please inform staff of any cold and flu like symptoms, recent travel or close contact with someone who is unwell or has recently traveled.

New Patient Appointments

New Patients, please arrive 15 mins early for your appointment as we need this time to ensure your details are correct in your health record. All new patients are to print a copy of the NEW PATIENT FORM so it can be filled out prior to your appointment.

Emergencies

If you have an emergency please dial 000 immediately.

Fees

Oxford St Medical Center Bulimba is a private billing practice. Our fees may vary depending on the complexity, length and time of your appointment.
Our policy is that payments are to be made on the day of consultation, and the Medicare rebate can be refunded via EFTPOS transfer.

Veteran Affairs patients will be bulk billed.

Accepted payment methods include credit card, EFTPOS and cash.

Medical Certificates

Medical certificates are available and can be requested at the time of consultation with your doctor.

Parking

Free on-site parking is available.

Disability Access

The Center has easy access by a wheel chair accessible lift from the car park and ground level. A disabled toilet is available for patient use.

Recalls and Reminders

Our practice is committed to preventative care and we strongly advocate the National Immunisation Program, National Cervical Cancer and Bowel Cancer Screening Programs and Breast Screen. We may issue you with reminder notices, please advise the staff if you do not wish to participate in this service.

Results will not be given over the phone. From time to time we may contact you about results that need to be discussed with your GP.

Privacy and Confidentiality

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception. Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.

Complaints

This practice acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved then the complaint can be directed to the Health Services Commissioner for action.