Patient Information
Below is information about Oxford St Medical Centre Bulimba that will be useful for you to know before booking your appointment:
An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
We send SMS appointment reminders the working day prior to your appointment.
New Patient Appointments
New Patients, please arrive 15 mins early for your appointment as we need this time to ensure your details are correct in your health record. We encourage all new patients to print a copy of the NEW PATIENT FORM so it can be filled out prior to your appointment.
Emergencies
If you have an emergency please dial 000 immediately.
Fees
Oxford St Medical Centre Bulimba is a private billing practice. Our fees may vary depending on the complexity, length and time of your appointment.
Our policy is that payments are to be made on the day of consultation, and the Medicare rebate can be refunded via EFTPOS transfer.
Veteran Affairs patients will be bulk billed.
Accepted payment methods include credit card, EFTPOS and cash.
Medical Certificates
Medical certificates are available and can be requested at the time of consultation with your doctor.
Parking
Free on-site parking is available.
Disability Access
The Centre has easy access by a wheel chair accessable lift from the car park and ground level. A disabled toilet is available for patient use.
Recalls and Reminders
Our practice is committed to preventative care and we strongly advocate the National Immunisation Program, National Cervical Cancer and Bowel Cancer Screening Programs and Breast Screen. We may issue you with reminder notices, please advise the staff if you do not wish to participate in this service.
Results will not be given over the phone. From time to time we may contact you about results that need to be discussed with your GP.
Privacy and Confidentiality
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception. Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.
Complaints
This practice acknowledges that patient complaints are an important source of customer feedback. Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider. If a satisfactory outcome is not achieved then the complaint can be directed to the Health Services Commissioner for action.